What Our FAQ Section Actually Covers
This FAQ is written around the real questions that come through our support channels — account setup, payment steps, withdrawal timelines, game access and how to get help fast. We've grouped answers by the topics that matter most to you. If you're depositing through GCash, Maya, or InstaPay for the first time, the payment section walks through each step in the order
you'll actually do them. If your account is locked or you haven't completed verification yet, the account section covers what documents we ask for and why. For questions about sports betting markets — PBA, NBA, UAAP, boxing — or about live casino tables and crash games, the game access section has you covered. We update these answers whenever our processes change, so
what you read here reflects how things work right now.
- GCash
- Maya
- InstaPay